Frequently Asked Questions
How does the Restore Beam™ help with muscle aches and pains?
The Restore Beam™ uses three powerful wavelengths of light- 630nm, 660nm, and 850nm- to support your body's natural recovery processes.
The 630nm red light helps support circulation and overall tissue wellness, while the 660nm red light works closer to the surface to promote healthy cellular function. The 850nm near-infrared light penetrates deeper into muscles and joints, delivering targeted support where it's needed most.
How long does it take to see results?
Some users experience noticeable relief after just a few uses, while others see gradual improvements with consistent use over time. For best results, use the torch daily according to the recommended treatment times: 1 minute for mild discomfort, 2 minutes for moderate discomfort, and 3 minutes for deeper areas of discomfort, repeated 2–3 times per day as needed.
Where are you located?
Our head office is located in Melbourne, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
Why can I only see 2/3 lights working?
The 850nm near-infrared wavelength works beyond the range of visible light, so it may appear as though only two LEDs are active. This is completely normal; the infrared light is still working and is delivering deeper support.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at contact.restorecollective@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.